Dennis,

I am a long time user of Logic 9 and previous versions. They have worked well without problems. Yesterday, I upgraded my Windows operating system from Windows 7 to Windows 10. With Windows 10, I am getting the Windows error message:

“LOGic.exe has stopped working”

This message appears after the Logic program has booted up for about 5 minutes. Since this error message stays on top, I can move it to the side of the screen and use Logic as if nothing had happened to the program. I can set my transceiver to any spot. I can use the reports. I can manually log a contact. I can use other Logic features. If I close the error message, Logic also closes.

I looked in the Windows Task Manager. It reports that Logic is running. I interconnect my transceiver to Logic via TRX-Manager. I disabled this interface, but I still get the error message. I pass Internet cluster DX spots to Logic via CC User. I disconnected CC User, but still get the error message. I disabled both of these interfaces and closed the two programs. I closed and rebooted Logic without any interface connections. I still get the error message.

Last night, after trying to troubleshoot the problem, I rebooted the computer and booted up Logic. I turned on the interfaces to both TRX-Manager and CC User. I left my computer on overnight. The next day, I did not have the problem. I rebooted the computer and the problem returned.

I read your post about how to boot up both Logic and TRX-Manager in the proper order so that they will work together. This fixed that problem, however I still get the above error. Both TRX-Manager and CC User are working well.

I am sorry that the error message does not add any detail to the problem. Could you comment on the possible fix to this problem?

Thanks,
John

Hi Mauro,

Thank you for your DX reply. I wonder if I can get DXCC by email. It might prove easier using that method than my progress by radio on 75M SSB.

My transceiver is an ICOM IC-7700. I have not had this error message problem with any other Windows operating systems, which includes Windows Vista and Windows 7. It started with Windows 10.

At one point, I booted up Logic with all interfaces disconnected and no COM ports in use. This did not fix the problem. I do not know if this problem is related to COM port connections, COM port drivers or something else.

I do not have any ideas about how to cure it. I hope that Dennis will have some advice.

73,
John

Hi Dennis,

I am sorry for the delay in getting back to you, but there is a reason. Yesterday, I rebooted my computer that contains Logic. It did not boot up. In troubleshooting it, I found that the power supply was not turning on. Further investigation showed that the power supply was shutting down immediately after activation. I disconnected components from the power supply, one at a time. I discovered that when I disconnected the two black and yellow wired connectors from the mother board that supplies voltage to the CPU, the fans in the computer case and in the power supply activated. It looks like the CPU has failed. I do not know if this computer problem was causing the Logic problem. There were no other indications that this computer had a problem before it failed.

To answer your questions and as I remember, when I had both CCuser turned off and TRX-Manager disabled in the Logic setup menu, I still had the error message. I could not find a combination of one or the other or both or none that would cure it.

The computer is old enough that I will replace it. However it is going to take some time to get a new model, find or download load and install all of the software programs, do the updates and then do the program setups for some of the programs, such as Logic. As Doctor Smith on the old TV series "Lost in Space" used to say: "The pain, oh the pain".

As soon as I get the new computer up and running, I will see if I still get the Logic problem. I will let you and Mauro know.

73,
John

A couple weeks ago I purchased a new Dell computer with Windows 10 Home. I was running Logic 9 on an older Windows 7 laptop with no issues. When I installed Logic 9 (and latest upgrade) on my new Dell laptop I consistently experienced the "Logic.exe has stopped working" error message. This message didn't appear immediately. Sometimes Logic 9 runs briefly before the program crashes. It is my general sense that the program crashes are related to running Logic's Terminal window. Today I installed TRX Manager and paired it with Logic 9. I use the Terminal window and Rig Control window in TRX Manager. Logic 9 is now used only for logging, callbook lookup, and prior QSOs. This setup/combination of Logic 9 and TRX Manager is so far very stable under Windows 10. I intend to experiment more with running Logic 9 alone with Windows to better characterize the conditions when I get the "Logic.exe has stopped" error messages. If anyone has experienced and solved this issue your feedback would be appreciated.

John AK4Z

Dennis thank you for the advice. The rig here is an Elecraft K3 which is upgraded to use a USB port in place of the older DB9 RS232. So no USB to Serial Adapter is being used. I ran Logic 9 this morning until it stopped working. I examined the Event Log in Windows 10 and found the following error at the time Logic stopped working --the faulting module is Logic 9.0.84 and the faulting module is oc30.dll version 3.10.0.0. Just below this Event Log posted aother fault (earlier than the Logic crash time). This fault was to combase.dll vesion 10.0.10586. Logic seemed to run well until I opened the Telenet window and connected to a site. I also was tuning the K3 to listen to stations on 40 meters when the crash occurred. I hope this information will help diagnose what's happening. Again, I am able to use Logic in combination with TRX Manger as described in my earlier post. This problem only happens when I try to run Logic as a stand alone program. I will gladly follow up on any other suggestions you have for troubleshooting.

Regards,

John AK4Z