Hi Bob,
If you haven't, try 1) Awards/Update Awards Progress, 2) navigate to Tools/Setup/Log fields, Spotting and Award Tracking, then in the Log fields column click on VE PROV then click on the tab "Awards tracking & spotting" and make sure "is a QSL from Logbook of the World OK for this award" is checked.
Let us know,
Brad K8ZM